Once upon a time, in a bustling office, there was a team of developers led by a wise project manager named Sarah. One day, Sarah noticed that one of her team members, Alex, was struggling with meeting deadlines. Instead of diving straight into criticism, Sarah remembered the NOPRA technique.She approached Alex and said, "Alex, remember when we were working on the last project? Your dedication was evident, and your ideas really contributed to the team's success (Notice). However, I observed that lately, your tasks have been taking longer to complete, which might impact our upcoming deadlines (Observe). I understand that you might be facing some challenges or obstacles. Is there anything specific you need assistance with or any hurdles you're facing that we could address together? (Probe). Remember, we're here to support each other (Reflect). And finally, let's set some clear goals and checkpoints to ensure we're on track moving forward (Act)."Alex appreciated Sarah's approach and opened up about some personal issues affecting his productivity. Together, they came up with a plan to address these challenges and set realistic goals. As a result, Alex felt supported and motivated to improve, and the team's productivity increased, leading to even greater success in their projects.
In this story, the NOPRA technique was used effectively to provide feedback in a constructive and supportive manner, ultimately leading to positive outcomes for both the individual and the team.
No comments:
Post a Comment